IT Support: Outsource & Save

Business expansion is linked to business success. But a growing business isn’t all about simply reaping the rewards of increased profits. With growing demand for your products or services comes greater considerations over the IT systems responsible for ensuring that the business is able to function. For example, a greater demand for access to online applications may result in servers becoming overloaded, which will lead to slower loads speeds and poor client retention rates.

If you are not set up to handle the increased demands on your IT systems, outsourced IT support can provide the professional reassurance you need going forward. Now let’s look at how outsourcing your IT support can benefit your business and save you money.

Scalable Solutions & Reduced Infrastructure Costs

The necessity for access to scalable IT support is a necessity for business start-ups and established companies alike. Why? Because any increase in demand for goods and services must be met with the capability to process a spike in the demand for access to online applications. Where a company fails to prepare for this potential for overnight exponential growth, servers may become overloaded. In this scenario, would-be clients/customers are far more likely to continue an interest in procuring the goods or services from a competitor provider.

A third-party provider of IT support such as PCM Canada Calgary can grant scalable levels of IT support in direct response to an increase in online traffic. This means greater server capacity can and will be made available to your company as and when required (ensuring transactions may go ahead without encountering poor load speeds). This saves money in two ways. First, there is the reduced cost of in-house IT infrastructure. Second, you only pay for what you use – where the server space is not required, you will not be charged (the exact details of this will be outlined in your Service Level Agreement).

Experienced Staff On Demand

One of the major expenses that most companies incur when handling IT support in-house is that of staffing costs. Depending on the type of business, you could require different types of IT support at different times throughout the year. For example, should you experience a server failure, you may require expert advice and guidance from expert staff capable of implementing any ‘backup’ or ‘disaster recovery’ plans that you have in place. Or if you are expanding your operations across multiple floors or into new premises, you could require knowledge of networking and cabling (especially where telephony and email communications are concerned).

All of these scenarios require different input from different experts. The cost of employing such a body of staff is far greater than the cost of outsourcing your IT support to a third-party provider capable of responding to your needs. Again, always make sure that your exact expectations are outline in a Service Level Agreement – this gives you very reasonable expectations of the types of support (and time-frames for the delivery of the support) to which you are entitled.