For businesses and individuals alike, courier companies have become priceless, as they make sending and receiving items much quicker and easier. Admittedly, using a courier is more expensive than posting a parcel via the mail service. However, as it guarantees that your parcel will arrive on a certain date, it’s worth the additional cost. That’s what makes courier services so successful, the guarantee that a parcel will arrive on a certain date, and sometimes, at a specific time.
Like all businesses, for courier companies, technology has proved invaluable. Not only has technology changed how parcels are delivered, but it has also improved how parcels are managed within the warehouse, before being sent out for delivery, saving time. With that in mind, below we’ve delved a little deeper into the positive impact that technology has had on courier businesses and how they operate.
Vehicles Are Easier To Keep Track Of
Thanks to GPS vehicle tracking technology, it’s much easier for vehicles within a courier fleet to be tracked by their company. For courier companies, this is important, as it allows them to keep track of their couriers and ensure that they’re staying on track and meeting delivery times. Specialist GPS technology also means that it’s easier for the management team to keep in touch with their drivers, helping to ensure that deliveries run more smoothly.
Real Time Tracking
GPS technology has also meant that courier companies are able to track their delivery drivers in real time. This means that the days where customers were told to stay in between 9 am and 9 pm are gone. Instead, most courier services can give one-hour slots for when customers can expect their delivery. Many courier companies update their app – another benefit of technology, on a regular basis, to keep customers as up to date as possible about deliveries. Real time tracking has made a big difference to courier companies, because it has improved the service that they offer, making them even more appealing for using to send and receive parcels.
Customer Information Can Be Stored And Recorded Electronically
Handheld parcel scanners are becoming more and more advanced every year. Just a few years ago, a paper form was used to record signatures for the confirmation of a product delivery. Today, however, handheld parcel scanners have changed all that. As a parcel is delivered to an address, it’s scanned, then – depending on the value of the parcel – the recipient is asked to sign for their parcel using the parcel scanner screen. It’s quick, simple, and incredibly easy. The information from the delivery, including the time of delivery and signature of the recipient, can then be electronically submitted back to the company’s tracking system, making it easier than ever before to keep track of deliveries. This saves time and, believe it or not, reduces labor costs, as it takes couriers less time to deal with each delivery.
Less Paper, Less Waste, More Eco-Friendly
Today, a high percentage of businesses are starting to go paperless. This tends to be for two reasons; the first is because many consumers will only use eco-friendly businesses, the second is to save money. You see, going paperless will not only give your customer base a boost, but it will also save you a lot of money. By emailing delivery receipts instead of printing them out, for instance, the running costs of any courier company can be significantly cut. This might only be a small thing, but it can make a big difference.
GPS Sat Nav
The use of GPS navigation devices allows courier companies to streamline their vehicle’s routes, cutting running costs. By cutting down the amount of fuel waste, this cuts costs again for courier companies, and also, reduces labor costs. You would be amazed, but by streamlining routes, couriers are able to make around ten more deliveries a day, thus cutting labor costs because each courier can make more deliveries.
Warehouse Management Software
As well as cutting costs on the roads, technology has also meant that warehouses are able to operate more efficiently. As well as becoming semi-automated, many warehouses also have software solutions in place that help them run in a more organized way, making retrieval of products easier, as well as making package processing quicker. This cuts labor costs by making warehouses easier to run.
So there you have it, everything that you need to know about the positive impact of technology on courier businesses. Although the changes that technology has allowed for may be small, when you combine the impact that each change makes, it’s easy to see how useful technology has become for courier companies.