Live chat facility has become vital for any business. Nowadays it is very common to see live chat facility on most websites especially on eCommerce websites. One of the major reasons is that it facilitates instant communication between the business representative and the potential customer ultimately leading to the desired conversion or say goal. Live chat paves robust medium for quality customer service. The crux of which lies on the real-time personal interaction without which any live chat looks dull and ineffective.
Speaking of real-time chatting, I’m about to discuss Chatra Live Chat service, a live chat messenger app which does more than other conventional live chat programs. Devoid of clunky and corporate complexities, Chatra offers simple but feature rich elements to spice up any conversation and bring desired results for any business in a friendlier, helpful way. The chat software offers both online and offline messaging service for businesses.
Unique Features Of Chatra Live Chat
Chatra is built for any type of business big or small. But it appears to be more powerful for small businesses for which each and every contact is precious. Apart from assisting in online conversions, it enables a personal touch which in turn builds a solid foundation for long lasting business relationship.
If you are into eCommerce business then Chatra Live Chat can help you deal with cart abandonment in a very impressive manner and help your business grow in leaps and bound by increasing the number of orders you receive. Average order value is likely take a boost. Also, Chatra lets you build your mailing list easily which later can be used in your future marketing efforts.
As already stated, Chatra can also be accessed offline via messenger. Thus it gives you freedom from being online 24/7. That way you could study your customer anytime, build mailing list, identify problem area and take necessary action.
For now, Chatra Live Chat supports 6 languages. Language is chosen based on visitor browser settings.
Well, I am pretty impressed with Chatra. And more so because, it is completely free to use with a lot of features. The free version supports 5 agents while the paid version removes this restriction and unlocks all features. Better suited for mid sized businesses.
I have also been using live chat service on my site from Zopim. Though its not really required on this site, I still consider it important. Now after discovering Chatra, I am thinking to give it a try especially after reading reviews of Chatra from its real users. The live chat app from Chatra seems to be very productive for businesses.
Why not give it a try? Head over to Chatra’s website and check it out today.